Privacy Policy

H24 Cleaning Services LLC

Effective Date: September 12, 2025 | Last Updated: June 27, 2026

H24 Cleaning Services LLC (“H24,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide when you visit our website at https://h24cleaningservices.com, contact us, or use our professional cleaning services (collectively, the “Services”).

By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website and Services.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically through your use of our website.

a) Information You Provide Directly

Full name, email address, phone number, and mailing or service address
Billing and payment information (processed securely through third-party payment processors)
Details about the property or space to be cleaned, including access instructions
Communications you send to us, including service requests, inquiries, or feedback
Any other information you voluntarily submit through our contact form, booking system, or email

b) Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Cookie identifiers and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

To schedule, confirm, and deliver the cleaning services you request
To process payments and send invoices or receipts
To communicate with you regarding your appointments, service updates, or changes
To respond to your questions, inquiries, or complaints
To send promotional offers, newsletters, or service announcements — with your prior consent where required by law
To improve the quality of our Services and the functionality of our website
To comply with applicable legal obligations, resolve disputes, and enforce our agreements
To prevent fraud, protect our rights, and ensure the security of our operations

3. Sharing of Your Information

H24 Cleaning Services LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, email platforms), subject to confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

SMS / Text Messaging Privacy:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information are never shared with any third parties. SMS communications from H24 Cleaning Services LLC are used solely for appointment confirmations, service reminders, and customer support. Message and data rates may apply. Reply STOP at any time to opt out.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage data. Cookies are small text files stored on your device that help us recognize returning visitors and understand how our site is used.

Types of cookies we may use:

Essential Cookies: Necessary for the basic functioning of our website
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements or track campaign performance

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection standards.

6. Security of Your Information

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission (SSL/TLS encryption), restricted access to personal data, and regular review of our data practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request that we correct any inaccurate or incomplete information
Right to Deletion: Request that we delete your personal information, subject to legal limitations
Right to Opt-Out: Opt out of marketing communications at any time by contacting us or clicking “Unsubscribe” in any email
Right to Data Portability: Request your data in a structured, machine-readable format where applicable

Residents of Virginia (VCDPA), Maryland, and Washington DC may have additional rights under applicable state privacy laws, including the right to appeal a decision regarding your personal data request.

To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within 30 days. In complex cases, we may extend this period by an additional 30 days with prior notice.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by H24 Cleaning Services LLC. We are not responsible for the privacy practices of those third parties and encourage you to review their respective privacy policies before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

H24 Cleaning Services LLC

1629 K St NW, Suite 300, Washington DC 20006

Call or Text: 800-373-1960

Email: info@h24cleaningservices.com

Website: https://h24cleaningservices.com

H24 Cleaning Services LLC — Licensed (BBL) | Bonded | Insured | OSHA 10 Certified