Frequently Asked Questions

frequently asked questions

H24 Cleaning Services LLC offers 10 specialized cleaning programs for residential, commercial, and specialty properties across the DMV region:
 
• Commercial Cleaning & Janitorial Services
• Healthcare Facilities Cleaning
• Hotels & Hospitality Cleaning
• Airbnb & Short-Term Rental Turnovers
• Post-Construction Cleaning
• Education Facilities Cleaning
• Residential Cleaning
• Move-In / Move-Out Cleaning
• Deep Cleaning
• Hoarding Cleanup & Property Trash-Outs
 
Not sure which service is right for you? Call us at 800-373-1960 and we’ll point you in the right direction.

Yes, absolutely. H24 Cleaning Services LLC is fully Licensed (BBL), Bonded, and Insured to operate in Washington DC, Maryland, and Virginia. Our entire team is OSHA 10 Certified and undergoes rigorous background checks before joining our crew.

Corporate clients, property managers, and estate attorneys may request our Certificate of Insurance (COI) and credentials at any time — we are happy to provide them.

Not at all. Our team arrives fully equipped with commercial-grade machines, professional-grade vacuums, microfiber systems, and eco-friendly cleaning products. You don’t need to provide a single thing.

To prevent cross-contamination between properties, we follow a strict color-coded cloth and mop system — the same protocol used in medical and clinical environments.

Booking is fast and simple. You can reach us three ways:
 
• 📞 Call or text: 800-373-1960
• 🌐 Online form: h24cleaningservices.com
 
We recommend booking a few days in advance for routine services. However, H24 is available 24/7 for last-minute emergencies, urgent Airbnb turnovers, and same-day property trash-outs.

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It depends on the size of the property and the service selected:
 
• Routine residential clean: 2 to 4 hours
• Deep cleaning or move-in/move-out: 4 to 8 hours depending on conditions
• Post-construction or hoarding cleanouts: Custom-scheduled, may require a full day or multiple shifts
 
We will give you a time estimate when you book so you can plan accordingly.

We understand that plans change. You may cancel or reschedule your appointment with no penalty by giving us at least 48 hours’ notice.

For cancellations or significant changes made less than 48 hours before your scheduled service, we will gladly help you find a new time — however, please note that the initial deposit or booking fee is non-refundable.

Simple — if you are not completely satisfied with any area we cleaned, let us know within 24 hours of your service. Tell us exactly what was missed, and we will send a team back to re-clean those specific areas completely free of charge.

We are not satisfied until you are delighted. That is our promise.

Yes — this is one of our specialties. H24 Cleaning Services LLC provides heavy-duty cleanouts for hoarded, severely cluttered, abandoned, and heavily neglected properties across the DMV region.

For the health and safety of our crew, we strictly handle non-hazardous materials only. We do not remediate biohazards, mold infestations, animal remains, or crime scenes.

If your property is overwhelmed with furniture, boxes, papers, appliances, or accumulated household waste — we are the right team for the job. We will bring it back to a clean, safe, and usable condition with professionalism and zero judgment.

Absolutely. We manage the entire process from start to finish. Our team bags, sorts, and hauls away all regular household debris, unwanted furniture, and heavy clutter — we bring all our own equipment and supplies.

For large-scale cleanouts, eviction trash-outs, or estate property clearings, we can coordinate a commercial dumpster delivery directly to the property. All waste is disposed of legally and responsibly at licensed DMV transfer stations.

No — you do not need to be on-site. Many of our clients, including property managers, probate attorneys, real estate agents, and out-of-state owners, simply provide us with a key, lockbox code, or access instructions at the start of service.

Because H24 Cleaning Services LLC is fully Licensed, Bonded, Insured, and every team member is background-checked, you can hand over access with complete peace of mind.

Upon completion, we can conduct a final walkthrough with you in person — or send you detailed photo documentation if you cannot be on-site.

Are you ready to experience the transformative power of a clean and organized space? Contact H24 Cleaning Services LLC today to schedule a cleaning service that will exceed your expectations. Let our team of professionals take care of your cleaning needs, so you can enjoy the benefits of a pristine environment. We’re here to serve you and make your life cleaner, healthier, and more enjoyable.

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