H24 Cleaning Services LLC
Terms & Conditions
Effective Date: August 5, 2026 | Last Updated August 6, 2026
These Terms & Conditions (“Terms”) constitute a legally binding agreement between H24 Cleaning Services LLC (“H24 Cleaning Services,” “Company,” “we,” “our,” or “us”) and any individual or entity (“Client,” “you,” or “your”) accessing our website, requesting a quotation, scheduling services, or purchasing any services offered by the Company.
By accessing our website, submitting an inquiry, scheduling an appointment, or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of our website and refrain from requesting or using our Services.
1. COMPANY INFORMATION
Business Name: H24 Cleaning Services LLC
Website: https://h24cleaningservices.com
Headquarters: Washington, D.C., United States
Primary Service Areas: Washington, D.C., Maryland, and Northern Virginia
Business Address: 1629 K St NW, Suite 300, Washington, DC 20006, United States
Email Address: info@h24cleaningservices.com
Telephone: (800) 373-1960
2. SERVICES
H24 Cleaning Services LLC provides professional cleaning solutions for residential, commercial, and institutional properties. Services include, but are not limited to:
• Residential Cleaning
• Commercial & Janitorial Cleaning
• Healthcare & Medical Facility Cleaning
• Hospitality Cleaning
• Airbnb & Short-Term Rental Turnovers
• Post-Construction Cleaning
• Deep Cleaning
• Move-In & Move-Out Cleaning
• School & Daycare Cleaning
• Hoarding Cleanup & Property Trash-Out Services
The scope of each Service shall be limited to the work expressly agreed upon by the parties. Any additional work requested before, during, or after the scheduled appointment may be subject to additional charges and scheduling availability.
The Company reserves the right, in its sole discretion, to decline, suspend, or terminate any Service request that presents health, safety, legal, environmental, or operational concerns.
3. ESTIMATES, QUOTATIONS & BOOKINGS
All quotations, estimates, and pricing provided by the Company are based upon the information supplied by the Client regarding the size, condition, occupancy, accessibility, and scope of the property.
Unless expressly stated otherwise in writing, all estimates are non-binding and may be adjusted if actual site conditions differ materially from those represented at the time of booking.
A service appointment shall not be deemed confirmed until accepted by the Company. The Company reserves the right to reschedule or decline any appointment due to staffing limitations, weather conditions, operational requirements, emergencies, or other circumstances beyond its reasonable control.
4. CLIENT RESPONSIBILITIES
To ensure the safe and efficient performance of the Services, the Client agrees to:
• Provide accurate and complete booking information;
• Ensure safe, unobstructed, and timely access to the property;
• Maintain operational utilities, including electricity and running water, where necessary;
• Secure pets and notify the Company of any animals present on the premises;
• Remove or secure cash, jewelry, collectibles, confidential documents, firearms, prescription medications, and other valuable or irreplaceable items prior to the scheduled service; and
• Disclose any known hazards, including mold, asbestos, structural damage, biohazards, pest infestations, or other conditions that may affect the safety or performance of the Services.
The Company shall not be liable for delays, incomplete Services, or additional costs resulting from the Client’s failure to comply with the obligations set forth in this Section.
5. PROPERTY ACCESS
The Client is solely responsible for ensuring that Company personnel are able to access the property at the scheduled appointment time.
If access cannot be obtained due to locked premises, incorrect access instructions, unavailable keys, security restrictions, or the absence of an authorized representative, the appointment may be treated as a No-Show, and the applicable charges set forth in these Terms shall apply.
Where access requires keys, lockboxes, entry codes, concierge assistance, or building authorization, the Client assumes full responsibility for providing accurate instructions before the scheduled appointment.
6. PRICING & PAYMENT TERMS
Residential & Individual Clients
Unless otherwise agreed in writing, payment in full is due immediately upon completion of the Services.
Accepted payment methods: Major credit/debit cards and ACH bank transfer
Commercial & Business Clients
Approved commercial accounts, including property management companies, schools, daycares, hospitality providers, and other business clients, may be eligible for Net 7, Net 15, or Net 30 payment terms, subject to the Company’s sole approval.
Invoices not paid by the applicable due date shall accrue a late payment charge of 1.5% per month (18% annually), or the maximum rate permitted under applicable law, whichever is lower.
The Client further agrees to reimburse the Company for all reasonable costs incurred in collecting overdue balances, including collection agency fees, attorneys’ fees, court costs, and other lawful collection expenses.
The Company reserves the right to suspend or terminate future Services until all outstanding balances have been paid in full.
7. CANCELLATION & RESCHEDULING
The Company allocates personnel, equipment, and scheduling resources specifically for each confirmed appointment. Accordingly, the following cancellation policy applies:
• Forty-Eight (48) Hours or More: Appointments cancelled or rescheduled at least forty-eight (48) hours before the scheduled service time will not incur any fee.
• Less Than Forty-Eight (48) Hours’ Notice: Cancellations or rescheduling requests received less than forty-eight (48) hours before the scheduled appointment will incur a fee equal to twenty-five percent (25%) of the scheduled service price.
• No-Show Appointments: If Company personnel arrive at the scheduled location but are unable to perform the Services because the Client is unavailable, access is denied, required utilities are unavailable, or the property is otherwise inaccessible through no fault of the Company, the Client shall be responsible for a No-Show fee equal to sixty percent (60%) of the scheduled service price.
These fees represent a reasonable estimate of the Company’s administrative expenses, reserved labor costs, travel expenses, and lost scheduling opportunities.
8. 100% SATISFACTION GUARANTEE
H24 Cleaning Services LLC is committed to delivering professional, high-quality cleaning services.
If the Client believes that the Services performed do not reasonably conform to the agreed scope of work, the Client must notify the Company within twenty-four (24) hours following completion of the Services.
Upon timely notice and verification of the reported concern, the Company’s sole obligation, and the Client’s exclusive remedy, shall be to provide one complimentary re-clean of the affected area(s) at no additional cost.
The Satisfaction Guarantee does not apply to conditions beyond the agreed scope of Services, including but not limited to permanent stains, discoloration, mold, mildew, rust, pest infestations, pre-existing damage, excessive wear and tear, or any condition that cannot reasonably be corrected through standard cleaning procedures.
Except as expressly provided herein, no refunds, credits, or additional compensation shall be owed.
9. RIGHT TO REFUSE OR DISCONTINUE SERVICES
The Company reserves the right, in its sole discretion, to refuse, suspend, or discontinue Services at any time where continued performance would present an unreasonable safety, health, legal, or operational risk.
Without limitation, Services may be refused or terminated where:
• Unsafe or hazardous conditions exist;
• Illegal activity is observed or reasonably suspected;
• Company personnel are subjected to abusive, threatening, discriminatory, or inappropriate conduct;
• Required utilities are unavailable;
• Material information regarding the property was omitted or misrepresented; or
• The Client fails to comply with these Terms, including payment obligations.
Termination of Services shall not relieve the Client of any obligation to pay fees or charges accrued prior to such termination.
10. DAMAGE CLAIMS
H24 Cleaning Services LLC exercises reasonable care and industry-standard practices while performing all Services. In the unlikely event that the Client believes property has been damaged as a direct result of the Services, the Client must notify the Company in writing within twenty-four (24) hours following completion of the Service.
The Client shall provide a detailed description of the alleged damage, supporting photographs (where available), and reasonable access to the property to allow the Company to inspect the claim. Failure to provide timely notice or permit inspection may result in the denial of the claim.
Upon verification of a valid claim, the Company’s sole obligation shall be, at its discretion, to repair the damaged property, arrange for professional repair, replace the item with one of comparable quality and value, or reimburse the Client for the item’s fair market value. The Company shall have the exclusive right to determine the appropriate remedy.
The Company shall not be responsible for damage resulting from normal wear and tear, pre-existing defects, improper installation, manufacturer defects, deterioration, unstable fixtures, unsecured items, or fragile, antique, sentimental, or irreplaceable property.
11. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, H24 Cleaning Services LLC, its owners, officers, employees, contractors, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising out of or relating to the Services, including, without limitation, loss of profits, loss of business, loss of revenue, loss of goodwill, business interruption, or loss of data, regardless of the legal theory asserted and even if advised of the possibility of such damages.
In no event shall the Company’s total cumulative liability exceed the amount actually paid by the Client for the specific Service giving rise to the claim.
Nothing contained herein shall exclude or limit liability where such limitation is prohibited by applicable law.
12. DISCLAIMER OF WARRANTIES
Except for the Company’s 100% Satisfaction Guarantee, all Services are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
The Company does not warrant or guarantee that every stain, odor, discoloration, contaminant, or condition can be completely removed or corrected through standard cleaning procedures.
13. INDEMNIFICATION
The Client agrees to defend, indemnify, and hold harmless H24 Cleaning Services LLC, together with its owners, officers, employees, contractors, affiliates, successors, and assigns, from and against any and all claims, liabilities, losses, damages, judgments, costs, expenses, and reasonable attorneys’ fees arising out of or relating to:
• The Client’s breach of these Terms;
• The Client’s negligence or willful misconduct;
• Unsafe, hazardous, or undisclosed conditions at the property;
• Violations of applicable laws or regulations by the Client; or
• Claims asserted by third parties arising from the Client’s acts or omissions.
This indemnification obligation shall survive the completion or termination of the Services.
14. WEBSITE USE & INTELLECTUAL PROPERTY
All content available on this website, including without limitation its text, graphics, logos, images, icons, layouts, designs, software, and other materials, is the exclusive property of H24 Cleaning Services LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
No portion of this website may be copied, reproduced, distributed, modified, published, displayed, transmitted, or otherwise exploited without the Company’s prior written consent.
The Client further agrees not to interfere with the operation or security of the website, introduce malicious software, attempt unauthorized access to Company systems, or use the website for any unlawful or fraudulent purpose.
15. PRIVACY
The Company’s collection, use, storage, and protection of personal information are governed by its Privacy Policy.
By accessing the website or requesting the Company’s Services, the Client acknowledges having reviewed and accepted the Company’s Privacy Policy, which is incorporated into these Terms by reference.
16. FORCE MAJEURE
The Company shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including, without limitation, acts of God, natural disasters, severe weather, fire, flood, pandemic, epidemic, labor disputes, governmental actions, utility interruptions, transportation delays, cyber incidents, civil unrest, or any other force majeure event.
In such circumstances, the Company’s obligations shall be suspended for the duration of the event, and performance shall resume as soon as reasonably practicable.
17. GOVERNING LAW & DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of the District of Columbia, without regard to its conflict of law principles.
The parties agree to make a good-faith effort to resolve any dispute through informal negotiations before initiating formal legal proceedings.
If a dispute cannot be resolved through negotiation, such dispute shall be resolved by:
Dispute Resolution Method: Litigation in a court of competent jurisdiction
Venue/Jurisdiction: The state and federal courts located in the District of Columbia
To the fullest extent permitted by law, each party irrevocably submits to the jurisdiction of the designated forum and waives any objection based on improper venue or forum non conveniens.
18. MODIFICATIONS TO THESE TERMS
The Company reserves the right to revise, amend, or update these Terms at any time in its sole discretion. Any modifications shall become effective upon publication on the Company’s website unless otherwise specified.
The Client’s continued use of the website or the Services following the publication of revised Terms constitutes acceptance of such modifications.
19. SEVERABILITY
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid, enforceable, and in full force and effect. Any invalid provision shall be interpreted, to the maximum extent permitted by law, in a manner that most closely reflects its original intent.
20. NO WAIVER
The failure or delay of the Company to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver shall be effective only if made in writing and signed by an authorized representative of the Company.
21. ENTIRE AGREEMENT
These Terms, together with any written estimate, proposal, invoice, service agreement, work order, and the Company’s Privacy Policy, constitute the complete and exclusive agreement between the parties concerning the Services and supersede all prior or contemporaneous communications, representations, negotiations, or agreements, whether oral or written.
22. CONTACT INFORMATION
If you have any questions regarding these Terms & Conditions, please contact:
H24 Cleaning Services LLC
Business Address: 1629 K St NW, Suite 300, Washington, DC 20006, United States
Email Address: info@h24cleaningservices.com
Telephone: (800) 373-1960
Website: https://h24cleaningservices.com
By accessing the Company’s website, requesting a quotation, scheduling Services, or otherwise engaging H24 Cleaning Services LLC, the Client acknowledges that they have read, understood, and agree to be legally bound by these Terms & Conditions.
H24 Cleaning Services LLC — Licensed (BBL) | Bonded | Insured | OSHA 10 Certified
