H24 Cleaning Services LLC
Privacy Policy
Effective Date: September 12, 2025 | Last Updated: August 6, 2026
H24 Cleaning Services LLC (“H24 Cleaning Services,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information entrusted to us by our clients, prospective clients, business partners, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, retain, and safeguard your Personal Information when you access or use our website located at https://h24cleaningservices.com (the “Website”) or otherwise engage our residential, commercial, and specialty cleaning services (collectively, the “Services”).
By accessing the Website, requesting a quotation, scheduling Services, communicating with the Company, or otherwise providing your Personal Information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your information as described herein.
1. COMPANY INFORMATION
Business Name: H24 Cleaning Services LLC
Website: https://h24cleaningservices.com
Business Address: 1629 K St NW, Suite 300, Washington, DC 20006, United States
Email Address: info@h24cleaningservices.com
Telephone: (800) 373-1960
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to all Personal Information collected by the Company through:
• The Company’s Website;
• Online contact forms;
• Appointment booking forms;
• Telephone and email communications;
• Service requests and quotations;
• In-person interactions;
• Commercial relationships; and
• Any other lawful means through which the Company collects Personal Information in connection with its Services.
This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our Website. We encourage you to review the privacy policies of those third parties before providing any personal information.
3. INFORMATION WE COLLECT
Depending on your interaction with the Company, we may collect Personal Information that you voluntarily provide, including:
Personal Identification Information
• Full name;
• Email address;
• Telephone number;
• Property or service address;
• Company or organization name, where applicable.
Service Information
We may collect information necessary to schedule and perform our Services, including:
• Requested cleaning services;
• Appointment preferences;
• Property details;
• Access instructions;
• Special cleaning requests; and
• Communications relating to your booking.
Payment Information
Payments for our Services are processed through authorized third-party payment providers.
Payment Processor(s): Square, Inc.
While we may receive limited payment-related information relating to completed transactions, the Company does not knowingly collect, process, or store complete credit or debit card numbers on its own systems. All payment transactions are securely processed through Square and are subject to Square’s applicable Privacy Policy and Terms of Service.
Communications
We maintain records of communications exchanged with you, including inquiries, quotations, customer support requests, emails, telephone conversations, feedback, reviews, and other correspondence relating to our Services.
4. INFORMATION COLLECTED AUTOMATICALLY
When you visit our Website, certain technical and usage information may be collected automatically through cookies, server logs, and similar technologies.
Such information may include:
• Internet Protocol (IP) address;
• Browser type and version;
• Device information;
• Operating system;
• Date and time of access;
• Pages visited;
• Referring website;
• Session duration; and
• General Website usage data.
This information is generally collected to maintain the security, functionality, and performance of the Website and to better understand how visitors interact with our online services.
5. HOW WE USE YOUR PERSONAL INFORMATION
The Company may collect, use, process, and retain your Personal Information for legitimate business purposes, including to:
• Respond to inquiries and provide quotations;
• Schedule, manage, and perform requested Services;
• Process payments and issue invoices;
• Communicate appointment confirmations, updates, and customer support;
• Improve the quality of our Website and Services;
• Maintain business records and internal administration;
• Detect, investigate, and prevent fraud, unauthorized activity, or security incidents;
• Enforce our legal rights, contracts, and policies;
• Comply with applicable legal, regulatory, accounting, and tax obligations; and
• Protect the rights, property, safety, and legitimate interests of the Company, our personnel, clients, and the public.
The Company processes Personal Information only to the extent reasonably necessary to fulfill these purposes and as otherwise permitted or required by applicable law.
6. LEGAL BASIS FOR PROCESSING
Where required by applicable law, the Company processes Personal Information on one or more of the following legal bases:
• To perform or fulfill contractual obligations;
• To comply with legal or regulatory requirements;
• To pursue the Company’s legitimate business interests, provided such interests do not override your applicable legal rights; or
• With your consent, where consent is required by law.
Nothing contained in this Privacy Policy shall be construed as limiting any lawful basis upon which the Company may process Personal Information.
7. COOKIES & TRACKING TECHNOLOGIES
The Company may use cookies, pixels, web beacons, analytics tools, and similar technologies to enhance Website functionality, remember user preferences, improve performance, analyze visitor activity, and support the delivery of our online Services.
Third-party tools that may be used include:
• None at this time
Most web browsers permit users to control or disable cookies through browser settings. Please note that disabling certain cookies may affect the functionality or performance of portions of the Website.
8. DISCLOSURE OF PERSONAL INFORMATION
The Company does not sell, rent, or knowingly disclose Personal Information to unrelated third parties for their independent marketing purposes.
The Company may disclose Personal Information where reasonably necessary to:
• Authorized employees and contractors;
• Payment processors;
• Technology, hosting, cloud storage, and IT service providers;
• Professional advisors, including legal, accounting, and insurance professionals;
• Government authorities, regulatory agencies, or law enforcement where required by applicable law or legal process;
• Protect the Company’s legal rights, property, safety, or legitimate business interests; or
• Facilitate a merger, acquisition, business transfer, financing, or sale of assets.
All disclosures shall be limited to those reasonably necessary to accomplish the intended purpose and shall be made in accordance with applicable law.
9. SMS / Text Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information are never shared with any third parties. SMS communications from H24 Cleaning Services LLC are used solely for appointment confirmations, service reminders, and customer support. Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of purchasing any service.
10. DATA SECURITY
The Company maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, use, disclosure, alteration, or destruction. Such safeguards include reasonable access controls, secure systems, and other security measures appropriate to the nature of the information collected.
Notwithstanding the foregoing, no method of electronic transmission over the Internet or electronic data storage is entirely secure. Accordingly, the Company cannot and does not guarantee the absolute security of Personal Information, and all information provided to the Company is transmitted at the individual’s own risk.
11. DATA RETENTION
The Company retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
• Provide and manage the Services;
• Process payments and maintain financial records;
• Respond to inquiries and customer support requests;
• Enforce contractual rights and obligations;
• Resolve disputes; and
• Comply with applicable legal, regulatory, accounting, or tax requirements.
When Personal Information is no longer required for these purposes, the Company will securely delete, destroy, or anonymize such information in accordance with applicable law and its internal record retention practices.
12. YOUR PRIVACY RIGHTS
Subject to applicable federal, state, and local laws, you may have certain rights regarding your Personal Information. Depending upon your jurisdiction, these rights may include the right to:
• Request access to the Personal Information maintained about you;
• Request correction of inaccurate or incomplete Personal Information;
• Request deletion of Personal Information, subject to applicable legal exceptions;
• Request information regarding the categories of Personal Information collected and disclosed;
• Object to or restrict certain processing activities where permitted by law; and
• Withdraw consent where processing is based upon consent.
To exercise any applicable privacy rights, please contact the Company using the contact information provided below. The Company reserves the right to verify the identity of any individual submitting a request before responding.
Nothing contained in this Privacy Policy shall be construed as limiting any rights or obligations provided under applicable law.
13. CHILDREN’S PRIVACY
The Website and Services are intended for individuals who are at least eighteen (18) years of age and are not directed toward children under the age of thirteen (13).
The Company does not knowingly collect Personal Information from children under thirteen (13). If the Company becomes aware that such information has been collected without appropriate authorization, reasonable steps will be taken to promptly delete the information in accordance with applicable law.
Parents or legal guardians who believe that a child has submitted Personal Information to the Company may contact us using the information provided in this Privacy Policy.
14. THIRD-PARTY WEBSITES & SERVICES
The Website may contain links to websites, applications, or services operated by third parties for your convenience or reference.
The Company neither owns nor controls such third-party websites and is not responsible for their privacy practices, security measures, content, or terms of use. Accessing any third-party website is at your own risk, and we encourage you to review the applicable privacy policies before providing any Personal Information.
15. STATE PRIVACY RIGHTS
Residents of certain U.S. states may be entitled to additional privacy rights under applicable state privacy laws.
Where required by applicable law, the Company will honor verified requests relating to access, correction, deletion, or other rights afforded to residents of those jurisdictions.
Nothing in this Privacy Policy is intended to limit any rights provided under applicable federal or state law.
16. INTERNATIONAL DATA TRANSFERS
The Company’s Services are intended primarily for individuals and businesses located within the United States.
If you access the Website or use the Services from outside the United States, you acknowledge that your Personal Information may be transferred to, processed, and stored within the United States or other jurisdictions where the Company’s service providers operate, which may have data protection laws different from those of your country of residence.
By using the Website or Services, you consent to such transfers to the extent permitted by applicable law.
17. CHANGES TO THIS PRIVACY POLICY
The Company reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in its business practices, legal obligations, or operational requirements.
Any revised version of this Privacy Policy shall become effective upon its publication on the Website unless otherwise required by applicable law.
Your continued use of the Website or the Services following the posting of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated Privacy Policy.
18. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the Company’s privacy practices, please contact:
H24 Cleaning Services LLC
Business Address: 1629 K St NW, Suite 300, Washington, DC 20006, United States
Email Address: info@h24cleaningservices.com
Telephone: (800) 373-1960
Website: https://h24cleaningservices.com
The Company will make reasonable efforts to respond to privacy-related inquiries in a timely manner and in accordance with applicable law.
H24 Cleaning Services LLC — Licensed (BBL) | Bonded | Insured | OSHA 10 Certified
